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FAQs
HOW CAN WE HELP YOU?
After your item is delivered, you have 14 days to initiate a return and up to 30 days for faulty products.
When returning an item, make sure that all seals and tags are still attached and that the item is in its original packing.
I. Timeline for Return Pickup:
The return pick up time begins on the day you wish to return an item and ends on the day one of our delivery vehicles arrives.
The associate makes an initial effort to retrieve the item that you wish to return. You can ask for the return of an item.
Please contact our customer service. two to five business days
II. Timeline for Refunds:
The refund time starts from the day the item you would like to return is picked up by one of
our delivery associates to
our delivery associates to
the day the refund process is completed. 2- 5 business days